Frequently Asked Questions

We appreciate your stay at Key West Resort Rentals. If you have a question not listed, you can contact us using the Contact button at the top or call us at: (813) 956-1385


Q: How can I feel comfortable making a reservation on the Internet with an unknown individual?

A: This is a very good question, & is often asked by our clients. You can insure that your reservation is valid by phoning the Galleon Resort directly at (800) 544-3030. Speak with Reservations Manager, Tom Stargaard, who will verify that Edward Hoornstra is the sole owner of units E51A, B, & C, and that your dates are available for that unit.

Q: What other payment options are available if I am not comfortable giving my credit card information on the Internet?

A:Key West Resort Rentals website has a secure credit card server, however you can also phone me at (813) 956-1385 with your credit card information. The other option is that we also accept your personal check.

Q: I have noticed that your rates are less than the Galleon Resort Rates. Will there be services or amenities that I will not receive when reserving your units?

A: By reserving with an independent owner, such as myself, my clients have the benefits of very attractive pricing, while still enjoying all services & amenities available at The Galleon Resort.

Q: What are your reservation requirements?

A: 40% deposit of the total rental amount is required to reserve a unit. The balance is due 14 days prior to occupancy.

Q: Can you tell me about your "Specials"?

A: "The Specials are "special pricing", or "discounts", if there is availability on a unit within 30 days or less. There is a significant price advantage for those individuals able to travel on short notice. Reserving "Specials" requires phoning or emailing me directly to receive the "Special" pricing.

Q: Must I arrive or depart on certain days of the week?

A: No, you are free to reserve any available time period that you wish.

Q: Can these units be combined to create larger accommodations?

A:Yes. There are three combinations. The Family & Hideaway can be combined to to make a 3/3 that will sleep 10 with 1450 sf. The Family & Luxury can be combined to make a 3/3 that will sleep 13 with 2535 sf. All three units can be combined to make a 4/4 that will sleep 15 with 2785 sf.

Q: What is your Hurricane Policy?

A:In the event of a mandatory evacuation due to a Hurricane during your stay at the Galleon, you will receive a pro-rata refund.

Q: What is your cancellation policy?

A: Cancellations are fully refundable, less $25.00 cancellation fee, prior to 30 days from occupancy date.

Q: Why is there a charge of 12.5% state & local tax on reservations?

A: It is required by law.

 

Key West Resort Rentals

The Galleon Resort in Old Town Key West is located on the water at the end of Front Street two blocks from world famous Duval Street & four blocks from Historic Mallory Square, with a one of a kind 360 degree panoramic view of Key West from the Gulf of Mexico to the Atlantic.

This five star resort sets next to the world class Galleon Marina.

Our Location

    Address:
    617 Front Street
    Key West, FL 33040
    +1 (813) 956-1385