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Q: How
can I feel comfortable making a reservation on the Internet
with an unknown individual.
A: This is a very good question, &
is often asked by our clients. You can insure that your
reservation is valid by phoning the Galleon Resort directly
at (800) 544-3030. Speak with Reservations Manager, Tom
Stargaard, who will verify that Edward Hoornstra is the
sole owner of units E51A, B, & C, and that your dates
are available for that unit.
Q: What other payment
options are available if I am not comfortable giving my
credit card information on the Internet?
A: Key West Resort Rentals website has
a secure credit card server, however you can also phone
me at (813) 956-1385 with your credit card information.
The other option is that we also accept your personal check.
Q: I have noticed that
your rates are less than the Galleon Resort Rates. Will
there be services or amenities that I will not receive when
reserving your units?
A: By reserving with an independent owner,
such as myself, my clients have the benefits of very attractive
pricing, while still enjoying all services & amenities
available at The Galleon Resort.
Q: What are your reservation
requirements?
A: 40% deposit of the total rental amount
is required to reserve a unit. The balance is due 14 days
prior to occupancy.
Q: Can you tell me about
your "Specials"?
A: "The Specials are "special
pricing", or "discounts", if there is availability
on a unit within 30 days or less. There is a significant
price advantage for those individuals able to travel on
short notice. Reserving "Specials" requires phoning
or emailing me directly to receive the "Special"
pricing.
Q: Must I arrive
or depart on certain days of the week?
A: No, you are free to reserve any available
time period that you wish.
Q: Can these units
be combined to create larger accommodations?
A: Yes. There are three combinations.
The Family & Hideaway can be combined to to make a 3/3
that will sleep 10 with 1450 sf. The Family & Luxury
can be combined to make a 3/3 that will sleep 13 with 2535
sf. All three units can be combined to make a 4/4 that will
sleep 15 with 2785 sf.
Q: What is your
Hurricane Policy?
A: In the event of a mandatory evacuation
due to a Hurricane during your stay at the Galleon, you
will receive a pro-rata refund.
Q: What is your cancellation policy?
A: Cancellations are fully refundable,
less $25.00 cancellation fee, prior to 30 days from occupancy
date.
Q: Why is there
a charge of 11.5% state & local tax on reservations?.
A: It is required by law.
Q: May I have
a more detailed description of the units than the Westsite
offers?
A: E51A - Family Suite - 2/2 Penthouse/
Loft - Sleeps 8 A full kitchen, dining room, living room
(queen sleeper), spacious master bedroom (king), & bath
are located on the first floor. A balcony perfect for outdoor
dining, & gorgeous view of the Marina & "Harbor
Walk", open into the living room & master bedroom.
A spiral staircase leads to the second bedroom (queen),
full bath, & loft (queen sleeper). E51B - Hideaway -
Sleeps 2 This unit is located next to the Family Suite described
above, it can be reserved along with the Family Suite utilizing
an adjoining door, thereby accommodating a large party of
10. The Efficiency is also available to be reserved alone.
It offers a king size bed, kitchenette with small refrigerator,
sink, micro., coffee maker, and dishes. There is a Balcony
that overlooks the Interior of the Resort. E51C - The Luxury
Suite - Sleeps 5 Tucked away on the 6th floor with private
stairs. This is a beautiful, one of a kind unit at the Galleon
Resort! Full kitchen, beautiful, spacious, well appointed
master bedroom & bath. One King Bed, one full size sleeper
sofa, I single size sleeper sofa. Beautiful Spanish floor
tiles cover the inside floors, & the large secluded
patio. which offers the only private hot tub on site, lounge
chairs for private sunbathing, a lovely area for outdoor
dining, & your own private spiral stairs to the roof
with amazing views.
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