Frequently Asked Questions

We appreciate your stay at Key West Resort Rentals. If you have a question not listed, you can contact us using the Contact button at the top or call us at: (813) 956-1385

Q: How can I feel comfortable making a reservation on the Internet with an unknown individual?

A: This is a very good question, & is often asked by our clients. You can insure that your reservation is valid by phoning the Galleon Resort directly at (800) 544-3030. Speak with Reservations Manager, Tom Stargaard, who will verify that Edward Hoornstra is the sole owner of units E51A, B, & C, and that your dates are available for that unit.

Q: What other payment options are available if I am not comfortable giving my credit card information on the Internet?

A:Key West Resort Rentals website has a secure credit card server, however you can also phone me at (813) 956-1385 with your credit card information. The other option is that we also accept your personal check.

Q: I have noticed that your rates are less than the Galleon Resort Rates. Will there be services or amenities that I will not receive when reserving your units?

A: By reserving with an independent owner, such as myself, my clients have the benefits of very attractive pricing, while still enjoying all services & amenities available at The Galleon Resort.

Q: What are your reservation requirements?

A: 40% deposit of the total rental amount is required to reserve a unit. The balance is due 14 days prior to occupancy.

Q: Can you tell me about your "Specials"?

A: "The Specials are "special pricing", or "discounts", if there is availability on a unit within 30 days or less. There is a significant price advantage for those individuals able to travel on short notice. Reserving "Specials" requires phoning or emailing me directly to receive the "Special" pricing.

Q: Must I arrive or depart on certain days of the week?

A: No, you are free to reserve any available time period that you wish.

Q: Can these units be combined to create larger accommodations?

A:Yes. There are three combinations. The Family & Hideaway can be combined to to make a 3/3 that will sleep 10 with 1450 sf. The Family & Luxury can be combined to make a 3/3 that will sleep 13 with 2535 sf. All three units can be combined to make a 4/4 that will sleep 15 with 2785 sf.

Q: What is your Hurricane Policy?

A:In the event of a mandatory evacuation due to a Hurricane during your stay at the Galleon, you will receive a pro-rata refund.

Q: What is your cancellation policy?

A: Cancellations are fully refundable, less $25.00 cancellation fee, prior to 30 days from occupancy date.

Q: Why is there a charge of 12.5% state & local tax on reservations?

A: It is required by law.